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04-11-2017, 12:31 PM #1
United Airlines shows how to make a PR crisis a total disaster
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04-11-2017 12:31 PM # ADS
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04-11-2017, 12:34 PM #2
Statement from United:
"Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities."
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04-11-2017, 12:45 PM #3
Some interesting insight from reddit/imgur (Scott Card could verify validity):
From a lawyer:
This myth that passengers don't have rights needs to go away, ASAP. You are dead wrong when saying that United legally kicked him off the plane.
1. First of all, it's airline spin to call this an overbooking. The statutory provision granting them the ability to deny boarding is about "OVERSALES", specifically defines as booking more reserved confirmed seats than there are available. This is not what happened. They did not overbook the flight; they had a fully booked flight, and not only did everyone already have a reserved confirmed seat, they were all sitting in them. The law allowing them to denying boarding in the event of an oversale does not apply.
2. Even if it did apply, the law is unambiguously clear that airlines have to give preference to everyone with reserved confirmed seats when choosing to involuntarily deny boarding. They have to always choose the solution that will affect the least amount of reserved confirmed seats. This rule is straightforward, and United makes very clear in their own contract of carriage that employees of their own or of other carriers may be denied boarding without compensation because they do not have reserved confirmed seats. On its face, it's clear that what they did was illegal-- they gave preference to their employees over people who had reserved confirmed seats, in violation of 14 CFR 250.2a.
3. Furthermore, even if you try and twist this into a legal application of 250.2a and say that United had the right to deny him boarding in the event of an overbooking; they did NOT have the right to kick him off the plane. Their contract of carriage highlights there is a complete difference in rights after you've boarded and sat on the plane, and Rule 21 goes over the specific scenarios where you could get kicked off. NONE of them apply here. He did absolutely nothing wrong and shouldn't have been targeted. He's going to leave with a hefty settlement after this fiasco."It's only "science" if it supports the narrative.
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04-11-2017, 01:05 PM #4
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04-11-2017, 01:06 PM #5
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04-11-2017, 01:09 PM #6
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Post Thanks / Like - 1 Likessavanna3313 liked this post
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04-11-2017, 01:31 PM #7
Ohhhh slam...
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04-11-2017, 01:35 PM #8
United's stock is in freefall.
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04-11-2017, 01:40 PM #9
United Flight...
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04-11-2017, 02:08 PM #10
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04-11-2017, 02:10 PM #11
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04-11-2017, 02:31 PM #12
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04-11-2017, 02:47 PM #13
If United offered $5000 to give up your seat I bet someone would have taken the deal. That's pretty cheap considering United would easily pay $100,000 today to make this PR nightmare disappear.
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04-11-2017, 03:24 PM #14
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04-11-2017, 03:35 PM #15
I wish I could embed this, but here's the winner.
http://i.imgur.com/99dgkTs.mp4
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04-11-2017, 03:37 PM #16
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Post Thanks / Like - 1 Likesdevo_stevo liked this post
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04-11-2017, 03:40 PM #17
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Post Thanks / Like - 2 Likesgholt, devo_stevo liked this post
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04-11-2017, 03:41 PM #18
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04-11-2017, 05:10 PM #19
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Post Thanks / Like - 1 LikesSombeech liked this post
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04-11-2017, 05:42 PM #20Utah is a very special and unique place. There is no where else like it on earth. Please take care of it and keep the remaining wild areas in pristine condition. The world will be a better place if you do.
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