ToyitUp ATV Rentals!

[BruteForce]

Beware ToyitUp ATV Rentals (Spanish Fork, Utah):

A bit of narrative regarding my experience with this ATV rental operation out of Spanish Fork.

- Reserved 6x quads in early October. Provided a $300 non-refundable reservation deposit.
- Was told over the phone by ToyitUp that if I cancelled, I'd lose my $300
- I had the reservation booked for 14 Oct
- On 10 October, I phoned in to cancel. Boss decided that timing wasn't good and we'd reschedule for next May. Got voicemail when I phoned in my cancellation.
- Phoned again evening of 13 October to confirm they received my cancellation. Was told all was good.
- Checked credit card statements today and noticed that ToyitUp charged me the $300 deposit and $823 reservation fee.
- Called them today and they informed me that the legalese said that if I cancelled within 15 days without written, I'd forfeit the entire fee.

** They charged me almost $1200 for machines I never rented and are now claiming that I can have in-store credit in lieu of a refund **

Needless to say, I'm not going to stand for this. Awaiting a phone call from their "manager".

[BruteForce]

http://www.yellowpages.com/spanish-f...rentals-210596

[BruteForce]

https://www.facebook.com/toyituprentals?sk=wall

https://twitter.com/#!/toyitup

[accadacca]

Yikes! Let us know how it goes. They cant possibly get away with that.

[BruteForce]

I have tentatively resolved this issue. I'm awaiting a final confirmation email from ToyitUp.

[Sombeech]

Any word yet?

[BruteForce]

Any word yet?

Yes, after some interesting dialogue, I received a partial refund and credit for up to 7x ATV (or other equipment) rentals.. good through Dec 2012. I hope they change their business practice after my discussion, though.