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Thread: Bittorrent vs Comcast?
12-29-2010, 06:10 PM #1
Bittorrent vs Comcast?
So my dad calls me in a panic. He says he got this email from Comcast saying that they tracked him downloading something on bittorrent and that he needs to call them or they will shut off his service. I made sure to give him as much crap as possible about downloading porn but no way he did it. He doesnít have bittorrent on his machine (nor did he know what it was when until he read me the email). The guy is not computer/internet savvy at ALL. The man has trouble when I try to explain copy/paste w/ ctrl c/v but thatís a story for another time.
Question is ďis this a spam email or legit?Ē Iím not a computer guru but my siblings were in town and stayed at his house over the Xmas so one of them could have done it. Iíll go up there after the blizzard and see if the email looks bogus or not but the old man says it looks like it came from Comcast. If it is legit any ideas on what to have the old man do about it?
TIA for the responses?
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12-29-2010, 06:21 PM #2
Just call Comcast and ask "whatz up?".... I have not heard of Comcast accepting the roll on Internet cop.
They will tell ya if its real or not.... Comcast is hurting for customers, they are not going to drop you...
12-29-2010, 06:39 PM #3
First and foremost, I would NOT call the phone number given in the email. My bet is phishing and the first thing they'll try and do is "verify" billing information hoping that the bills are either being charged to a credit card or automatically withdrawn from a bank account. I've supposedly gotten them from most every financial institution I work with and that includes a couple of pretty small credit unions. Knock on wood. Another one is now coming from Vanguard, the only institution I haven't seen spoofed in my email.
If he remains unconvinced, I would look up the number for the local office or customer service and call them.seen all good people turn their heads each day so satisfied I'm on my way...
12-29-2010, 06:42 PM #4
first not everything downloaded on bittorrent is illegal. second just tell your dad to call and say "great, i was looking for a way to get out of my contract without a penalty". that should shut em up.I can see your point, but you are still full of shit!
12-29-2010, 06:45 PM #5
Cable providers will contact you if they find you are downloading something illegally on bittorrent....however, every person I know that has been contacted by their cable provider has received a letter via US Mail....not an email. The first one is usually just a warning.....I have Bresnan here in GJ and they have a 3-strike rule before they cut off your service.
12-29-2010, 07:01 PM #6
12-29-2010, 07:35 PM #7
How about a copy/paste of the email. I would tend to agree that you'd get this information via US Mail, rather than email.2013 Polaris Sportsman XP 850 HO EFI EPS (Browning Edition)
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12-29-2010, 07:45 PM #8
if it's email it's not legit.(they like things on paper)
and second, I've never heard of a S&D where you have to call them or they cut your service.
this is phishing at its finest
12-29-2010, 08:14 PM #9
12-30-2010, 09:18 AM #10
Ok so I called him and he had already called the number and just told them he was on an open router and that anyone could have done it. They said just to make sure it was not on his computer. I'll see if I can get a copy of the email and post here.
12-30-2010, 10:15 AM #11
Here’s the email from firstname.lastname@example.org
Please contact Comcast Security Assurance at 1-888-565-4329
Dear Comcast High-Speed Internet Subscriber,
Comcast has received a notification by a copyright owner, or its authorized agent, reporting an alleged infringement of one or more copyrighted works made on or over Comcast’s High-Speed Internet service (the ‘Service’). The copyright owner has identified the Internet Protocol (‘IP’) address associated with your Service account at the time as the source of the infringing works. The works identified by the copyright owner in its notification are listed below. Comcast reminds you that use of the Service (or any part of the Service) in any manner that constitutes an infringement of any copyrighted work is a violation of Comcast’s Acceptable Use Policy and may result in the suspension or termination of your Service account.
If you have any questions regarding this notice you may direct them to Comcast in writing by sending a letter or e-mail to:
Comcast Customer Security Assurance
Comcast Cable Communications, LLC
Mount Laurel, NJ 08054 USA
Phone: (888) 565-4329
Fax: (856) 324-2940
For more information regarding Comcast’s copyright infringement policy, procedures, and contact information, please read our Acceptable Use Policy by clicking on the Terms of Service link at http://www.comcast.net.
Comcast Customer Security Assurance
Copyright work(s) identified in the notification of claimed infringement:
Then it lists the title, source, timestamp, filename, file size, IP address, DNS name, Bay ID and Port ID. Talked to the family that was there and it may have been accurate info, though I can't confirm that yet.
12-30-2010, 10:23 AM #12
Talking to the old man and when he called them it took a 1/2 hr to get thru to a person and he was not asked for billing info. His Name and address were in the email they sent to him. He thinks they did ask for the phone # on his account but nothing else. At the top of the email is a "Notice of Action under the Digital Millennium Copyright Act.
12-30-2010, 12:52 PM #13
That looks like a normal c&d.
When you posted "call us or your service will be terminated" that didn't sound right.
But this says stop doing it or else.
Also I would have asked them to prove that I had that ip at that time, but I would have ignored the email in the first place.
12-30-2010, 10:04 PM #14
12-31-2010, 09:47 AM #15
She downloaded one of the seasons of House.
Thanks for the input everyone
12-31-2010, 11:25 AM #16
Reading back through all this it appears that Comcast didn't really give a crap until they were contacted by a copyright holder.... so my question is, how is a copyright holder able to track who is downloading? Unless maybe the copyright holder is also the uploader and tracker?
And it seems to me the copyright holders would be much better served if they were going after the uploaders.
This still doesn't ring true to me as it seems really odd that anyone would go after and old man who downloaded an episode of House when there are much bigger targets. Heck, I know folks who are currently seeding several thousand albumns, every new release on Netflicks and at lease half a dozen yet to be released screeners.... that seems like the people the copyright holders should be targeting.
Anyhoo.... just curious as to how this all works.
01-01-2011, 10:11 AM #17
01-01-2011, 12:19 PM #18
01-01-2011, 12:39 PM #19
01-01-2011, 10:25 PM #20
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