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ToyitUp ATV Rentals!
Beware ToyitUp ATV Rentals (Spanish Fork, Utah):
A bit of narrative regarding my experience with this ATV rental operation out of Spanish Fork.
- Reserved 6x quads in early October. Provided a $300 non-refundable reservation deposit.
- Was told over the phone by ToyitUp that if I cancelled, I'd lose my $300
- I had the reservation booked for 14 Oct
- On 10 October, I phoned in to cancel. Boss decided that timing wasn't good and we'd reschedule for next May. Got voicemail when I phoned in my cancellation.
- Phoned again evening of 13 October to confirm they received my cancellation. Was told all was good.
- Checked credit card statements today and noticed that ToyitUp charged me the $300 deposit and $823 reservation fee.
- Called them today and they informed me that the legalese said that if I cancelled within 15 days without written, I'd forfeit the entire fee.
** They charged me almost $1200 for machines I never rented and are now claiming that I can have in-store credit in lieu of a refund **
Needless to say, I'm not going to stand for this. Awaiting a phone call from their "manager".
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Yikes! Let us know how it goes. They cant possibly get away with that. :crazycobasa:
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I have tentatively resolved this issue. I'm awaiting a final confirmation email from ToyitUp.
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Quote:
Originally Posted by
Sombeech
Any word yet?
Yes, after some interesting dialogue, I received a partial refund and credit for up to 7x ATV (or other equipment) rentals.. good through Dec 2012. I hope they change their business practice after my discussion, though.
