Bluewater Canyonator core shot after 1st use
I was given the bluewater canyonator as a gift 2 years ago, but due to the pandemic never got out to use it until this summer. I unwrapped it and took it out. First rappel was a single strand rappel with a biner block. After pulling the rope we noticed that a part of the rope on the clove hitch had a core shot with the sheath worn away and the core exposed. I’ve done biner blocks many many times and never experienced this. This rope pull was not difficult and on smooth sand stone. I can’t figure out how this happened.
Of course we didn’t take picture, stupid of us. We cut the section out and used the other 2 pieces to get through the canyon.
I’ve contacted bluewater twice and the person at the helpline keeps telling me someone will call me back but that hasn’t happened. I’ve also emailed them but received no response. I’m not even hunting for a free replacement or anything, just trying to figure out what might have happened and if the now 2 ropes (since we cut out the core shot portion) should be retired.
So since I’m getting no help from bluewater, what do you think should be done? Retire the basically brand new rope and get a new rope (not from bluewater lol). This is probably a random occurrence, but the customer service hasn’t instilled much confidence.
