oldno7
08-06-2019, 01:49 PM
https://www.nrn.com/quick-service/how-conversational-artificial-intelligence-becoming-quick-service-gamechanger
At Good Times Burgers & Frozen Custard in Denver, customers entering the drive thru are greeted by Holly. As she takes their order, Holly can figure out their age, sex — even the mood they’re in.
Holly works breakfast, lunch and dinner shifts all day. She processes orders without a break, never forgets to upsell and is the key reason why Good Times has seen check averages rise since hiring her earlier this year.
Related: Chipotle quietly rolls out artificial intelligence to 1,800 units (https://www.nrn.com/fast-casual/chipotle-quietly-rolls-out-artificial-intelligence-1800-units)
Holly is not superhuman. In fact, she’s not a human at all.
She’s a voice assistant powered by artificial intelligence, or AI. She represents the onset of disruptive digital labor restaurants are embracing for order and payment processing. Sonic Drive-in plans (https://www.nrn.com/technology/sonic-drive-demonstrates-voice-ai-pilot-nra-show)to test voice activated assistants this year. Chipotle Mexican Grill is usingconversational AI (http://enewspro.penton.com/preview/restauranthospitality/RH-01/20190801_RH-01_589/display) for phone orders at 1,800 restaurants.
At Good Times Burgers & Frozen Custard in Denver, customers entering the drive thru are greeted by Holly. As she takes their order, Holly can figure out their age, sex — even the mood they’re in.
Holly works breakfast, lunch and dinner shifts all day. She processes orders without a break, never forgets to upsell and is the key reason why Good Times has seen check averages rise since hiring her earlier this year.
Related: Chipotle quietly rolls out artificial intelligence to 1,800 units (https://www.nrn.com/fast-casual/chipotle-quietly-rolls-out-artificial-intelligence-1800-units)
Holly is not superhuman. In fact, she’s not a human at all.
She’s a voice assistant powered by artificial intelligence, or AI. She represents the onset of disruptive digital labor restaurants are embracing for order and payment processing. Sonic Drive-in plans (https://www.nrn.com/technology/sonic-drive-demonstrates-voice-ai-pilot-nra-show)to test voice activated assistants this year. Chipotle Mexican Grill is usingconversational AI (http://enewspro.penton.com/preview/restauranthospitality/RH-01/20190801_RH-01_589/display) for phone orders at 1,800 restaurants.