BruteForce
10-31-2011, 07:51 PM
Beware ToyitUp ATV Rentals (Spanish Fork, Utah):
A bit of narrative regarding my experience with this ATV rental operation out of Spanish Fork.
- Reserved 6x quads in early October. Provided a $300 non-refundable reservation deposit.
- Was told over the phone by ToyitUp that if I cancelled, I'd lose my $300
- I had the reservation booked for 14 Oct
- On 10 October, I phoned in to cancel. Boss decided that timing wasn't good and we'd reschedule for next May. Got voicemail when I phoned in my cancellation.
- Phoned again evening of 13 October to confirm they received my cancellation. Was told all was good.
- Checked credit card statements today and noticed that ToyitUp charged me the $300 deposit and $823 reservation fee.
- Called them today and they informed me that the legalese said that if I cancelled within 15 days without written, I'd forfeit the entire fee.
** They charged me almost $1200 for machines I never rented and are now claiming that I can have in-store credit in lieu of a refund **
Needless to say, I'm not going to stand for this. Awaiting a phone call from their "manager".
A bit of narrative regarding my experience with this ATV rental operation out of Spanish Fork.
- Reserved 6x quads in early October. Provided a $300 non-refundable reservation deposit.
- Was told over the phone by ToyitUp that if I cancelled, I'd lose my $300
- I had the reservation booked for 14 Oct
- On 10 October, I phoned in to cancel. Boss decided that timing wasn't good and we'd reschedule for next May. Got voicemail when I phoned in my cancellation.
- Phoned again evening of 13 October to confirm they received my cancellation. Was told all was good.
- Checked credit card statements today and noticed that ToyitUp charged me the $300 deposit and $823 reservation fee.
- Called them today and they informed me that the legalese said that if I cancelled within 15 days without written, I'd forfeit the entire fee.
** They charged me almost $1200 for machines I never rented and are now claiming that I can have in-store credit in lieu of a refund **
Needless to say, I'm not going to stand for this. Awaiting a phone call from their "manager".