jetBlue

[stefan]

http://www.nytimes.com/2007/02/19/business/19jetblue.html?_r=1&oref=slogin&pagewanted=print
February 19, 2007
JetBlue

[JP]

Southwest :2thumbs:

[erial]

Top Ten Ways George W. Bush Is Celebrating President's Day

#6:

Nothing -- Air Force One is stuck on the runway behind a JetBlue plane


-letterman show

[DiscGo]

Top Ten Ways George W. Bush Is Celebrating President's Day

#6:

Nothing -- Air Force One is stuck on the runway behind a JetBlue plane


-letterman show


:roflol:

I love letterman

[shanehadman]

JetBlue is offering all that were affected my the problems a full refund plus a free round trip flight...... thats not bad :ne_nau: :ne_nau:

[JP]

JetBlue is offering all that were affected my the problems a full refund plus a free round trip flight...... thats not bad :ne_nau: :ne_nau:
It should never have happened; they better take care of their screwed customers :haha:

[Jaxx]

JetBlue is offering all that were affected my the problems a full refund plus a free round trip flight...... thats not bad :ne_nau: :ne_nau:

You could really make some money there. I wonder if they put a cap on how much the ticket could be for their "free" round trip. even if the max was $300 , that means they sat on a plane for $33 an hour (assuming they were there for 9 hours) plus a free flight to wherever they were going was free.
Usually Jetblue is one of the best as far as customer service is concerned, that is what I hear atleast.

[Tucker]

..

[stefan]

i just received this from jetBlue ...


[i]Dear JetBlue Customers,

We are sorry and embarrassed. But most of all, we are deeply sorry.

Last week was the worst operational week in JetBlue's seven year history. Following the severe winter ice storm in the Northeast, we subjected our customers to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.

Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.

We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.

Most importantly, we have published the JetBlue Airways Customer Bill of Rights (http://recp.jetbluepromotions.com/ctt?kn=5&m=508909&r=MTU1Njg1MjA5NwS2&b=0&j=ODAwMjYzMTES1&mt=1)